Business Realisation & Communications Manager

Description

The Business Realisation & Communications Manager supports the Benefit Owner by ensuring strong alignment of project activity to the Program's purpose and vision; aiding targeted program assurance, enabling cross-organisational visibility and acceptance of new capability.

Role Information

The Business Realisation & Communications Manager supports the Benefit Owner by ensuring strong alignment of project activity to the Program's purpose and vision; aiding targeted program assurance, enabling cross-organisational visibility and acceptance of new capability.

Key duties and responsibilities

• Confirm the expected benefits from the Program and projects are identified, measured and delivered; 

• Ensure accurate, concise, timely and effective communication within and about the Program; 

• Develop and implement change and readiness activities to seamlessly embed new capabilities;

• Support other change management, program management and benefits realisation initiatives, as directed by the client supervisor.

Technical skills

• Experience in the intelligence or national security sector

• Extensive experience in change management roles

• Formal benefits realisation qualifications or demonstrable experience in leading benefits management/ realisation activities

• Highly developed stakeholder engagement skills

• Excellent written and verbal communication, including high level MS Office suite and Sharepoint skills

Essential criteria

1. Organisational change management level 5 Develops the change management approach and a change management plan in collaboration with sponsors, users and project teams. Creates and implements action plans to ensure everything is ready for the change before going live. Acquires change management resources and develops their capabilities to deliver the required changes. Gathers feedback to allow timely improvements to the change management plan and approach. Assesses risks and takes preventative action. Develops and communicates tailored change management plans for senior stakeholder groups. Provides guidance and makes suggestions to support change sponsors.

1. Portfolio, programme and project support level 5 Takes responsibility for the provision of portfolio, programme and project support. Advises on the available standards, procedures, methods, tools and techniques. Evaluates project and/or programme performance and recommends changes where necessary. Contributes to reviews and audits of project and programme management to ensure conformance to standards.

1. Stakeholder relationship management level 5 Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information. Implements stakeholder engagement/communications plan. Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships.

1. Benefits management level 5 Leads activities required in the realisation of the benefits of each part of the change programme. Identifies specific metrics and mechanisms to measure benefits and plans to activate these mechanisms at the required time. Monitors benefits against what was predicted in the business case. Ensures that all participants are engaged throughout the change programme and fully prepared to exploit the new operational business environment. Supports operational managers to ensure that all plans, work packages and deliverables are aligned with the expected benefits.

Desirable criteria

1. Business process improvement level 5 Manages the execution of business process improvements. Analyses and designs business processes to identify alternative solutions to improve efficiency, effectiveness and exploit new technologies and automation. Develops graphical models of business processes to facilitate understanding and decision-making. Assesses the feasibility of business process changes and recommends alternative approaches. Selects, tailors and implements methods and tools for improving business processes at programme, project or team level. Contributes to the definition of organisational policies, standards, and guidelines for business process improvement.

1. Specialist advice level 4 Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations. Actively maintains knowledge in one or more identifiable specialisms. Recognises and identifies the boundaries of their own specialist knowledge. Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.

1. Consultancy level 5 Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates and recommends options. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs and implements solutions if required. Enhances the capabilities and effectiveness of clients, by ensuring that proposed solutions are fully understood and appropriately exploited.

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